This statment policy applies to USPS® customers and usps.com visitors, unless a separate privacy notice is prominently displayed.
For over two centuries, the Postal Service™ has valued your privacy, and built a brand that customers trust.
Notice of our Privacy Practices
The following describes the ways we collect information from you, and the protections that apply to your information.
The Postal Service collects personal information from you and from your transactions with us. We use information we collect to provide you certain products and services, and if needed to respond to your inquiries or requests for information. We occasionally collect data about you from financial entities and from commercial sources to perform verification services. We do this, for example, to prepopulate data fields in call centers to facilitate transactions, or to market products to consumers who have agreed to receive such messages.
Privacy Act Rights
The Postal Service follows the privacy requirements of the Privacy Act, which protects your personal information that is maintained in, what is called, a system of records. A system of records is a file, database, or program from which personal information is retrieved by name or other personal identifier. In other words, the Privacy Act applies when we use your personal information to know who you are and to interact with you â€“ such as when you provide information to request a product or service, register on usps.com, or submit an inquiry or complaint. The Privacy Act provides comprehensive protections for your personal information. This includes how information is collected, used, disclosed, stored, and discarded.
When we collect and maintain personal information from you offline, a Privacy Act notice will be provided. The following is the Privacy Act Notice for personal information collected online:
Privacy Act Notice: Your information will be used to provide the requested products, services, or information. Collection is authorized by 39 USC 401, 403, and 404. Providing the information is voluntary, but if not provided, we may not process your transaction. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf, to financial entities regarding financial transaction issues, to a USPS auditor, to entities, including law enforcement, as required by law or in legal proceedings, to domestic and international customs relating to outgoing international mail pursuant to federal law and agreements; and to contractors and other entities aiding us to fulfill the service (service providers).
Information Collected from Emails and Online Forms
Many of our programs and websites allow you to send us an email. We will use the information you provide to respond to your inquiry, provide information, or to fill your order for postal products and services in which you have expressed an interest.
Remember that email may not necessarily be secure against interception. If your email communication is very sensitive, or includes information such as your bank account, charge card, or social security number, you should send it by mail unless the website indicates the particular site is secured.