About Us
The Postal Inspection Service is one of the oldest federal law enforcement agencies in the United States. As the primary law enforcement arm of the U.S. Postal Service, the Postal Inspection Service is a highly specialized organization performing investigative and security functions essential to a stable and sound postal system.
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The Chief Postal Inspector
Guy Cottrell was appointed the 38th Chief Postal Inspector for the U.S. Postal Inspection Service in July 2010. He oversees National Headquarters, 18 divisions, two service centers and the National Forensic Laboratory; and supervises approximately 1,400 Postal Inspectors, 650 Postal Police Officers, and 600 support personnel. Chief Cottrell previously served as Deputy Chief Inspector with oversight of all national security programs.
A West Virginia native, Cottrell joined the Postal Service in 1987 as a letter carrier in New Orleans; he became a Postal Inspector in 1990. He has held supervisory positions across the country, including in Washington, DC, during the Amerithrax investigation.
In 2008, Chief Cottrell served as Inspector in Charge of Security, Crime Prevention & Communications, implementing numerous cost-effective and innovative initiatives.
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Vice President & Consumer Advocate
Delores J. Killette was named Consumer Advocate and Vice President of Consumer Affairs in November 2005. In this role, she's responsible for representing the interests of the individual postal customer in all postal decision-making processes. The Consumer Advocate also directs the Corporate Privacy Program and the Mail Recovery Center as well as oversees the field support function providing information, guidance and training for district consumer affairs managers to assist in their customer relations responsibilities. The Consumer Affairs organization analyzes all postal service performance systems and develops and manages external, independent measures of service performance and the customer experience.
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